If clothing doesn't fit you can return any full price item within 14 days of purchase.
Please contact us at firstname.lastname@example.org before returning an item.
All returns will automatically be issued an online gift card that will allow you to easily purchase an alternative item or the same item in a different size.
- We do not offer refunds for change of mind or incorrect sizing
- Customers who have received product/s with a manufacturing fault or incorrectly are entitled to a full refund. (We carefully check each item before packing and posting your item).
- Please take due care when trying on any products/s
- It is the customer’s responsibility to pay all freight charges to return the item.
- Unfortunately we do not Credit Note/ refund original shipping charges.
- Please note that we don’t hold items for exchanges.
Conditions of Return:
You can only return an item if item is:
- Unworn and unwashed
- Still with all original tags still attached
- Not smell of perfume, deodorant or washing powder
- Free of make-up or tan marks
- Returned within the 14 days of purchase
Please take care sending as items lost in the post are your responsibility and we can not offer refunds on lost parcels.
Once we have received your return and have inspected the item/s we will send you an email along with your gift card code.
WHAT CANNOT BE RETURNED
All Sale items can NOT be returned (Excluding full priced items purchased using a discount code)
For Safety/ Hygiene purposes, the following can not be returned:
BlueHotTea Boutique xxx